knew that furniture could look like perfect art in an average home?!"
-- Erica H. ShangriLa customer
Thanks Erica. Your comment encapsulates what we are aiming to accomplish so well, it could be our motto. It is our goal and purpose to create sofas that look like pieces of art. Each person is unique and their furniture should be individually tailored to their tastes, yet still be affordable. We are here to serve you and working hard to make each sofa unique, for you and all of our unique customers. Thanks again!
-- Jan, ShangriLa Furniture, Inc.
Just wanted to inform you that I got the delivery today and am extremely impressed with the quality and workmanship of the Sofa and Love seat! It was truly worth the wait! I can certainly say that I will be purchasing additional furniture in the future and will be bragging about your company quality to all my family and friends thereby recommending them to you. Thank you for Such great quality and Dam Good Looking Sofas!!! Wao!
One Very HHHHHHappppy Customer!!!!
I just wanted to let you know that order JS50024 (SL228 for Chrys W.) was delivered last week and Chrys is very happy with it. This was a very custom order, using special sizes and a customer-provided upholstery fabric, and everything worked out perfectly. Several things had to be changed and/or fixed as it was produced, so a lot of work went into making this sofa. She sent me an email complimenting us on the quality of the sofa and how happy she is with the value.
Everybody at the factory did a great job with this order, and I wanted to say: THANK YOU! Keep up the great work!
I hope you are well. I ordered a sofa from
Shangri-la mid-last year, and I was quite impressed with the quality. This
being said I am trying to have
several other pieces of furniture made. I am currently putting together the specifications and images for the pieces.....
I received my furniture yesterday. It is so gorgeous, thank you so much for being patient with me and helping me through out this process. I already have 1 friend that will be ordering with you in August and probably many more after that. Thanks so much, it’s lovely!!! I can’t verbally express how happy I am with it. Thank you!!!!
We have already ordered and rec'd one couch set from you all and it looks great. We are so pleased that we are getting ready to order 2 more sets! Thank you so much!
Dear Herman, dear Jan,
we received the Le Corbusier sofas in good condition. The
steel tubes are well soldered, the chrome plating of the
tubes is fine. The leather quality is good, as well as the
sewing of the leather.
Viktoria, Vienna, Austria
I'm very glad to get my sofas. It was very good packed
and the delivery was o.k.. It was a very, very long
time to wait, but now we are very happy. Thank you
very much. I think, my sons will also buy something,
when they have their own house.
Have a nice time and kind regards
Ingeborg from Germany
(sorry for delay. We have to find new European shipping company and
now our delivery will be much faster. We will be shipping container every
week and all delivery will be timely - Jan,
I just wanted to let you know that the sofa arrived yesterday and it is BEAUTIFUL. After living with small couches for years, I did not expect it to be so big and comfy, but was pleasantly surprised that it was! I hardly wanted to leave for work this morning - I just wanted to lay in the pillows with my feet up on the ottoman all day. Thank you so much for allowing me to purchase it at the lower price. I'm so glad I was able to take you up on the offer.
We received our furniture. It is great. Delivery was great too. VERY
with the whole experience.
Thank you, guys!
Thank you so much! You're
so great to deal with!!! Very very happy and couldn't have asked for a
better contact at your company! Please pass this along to any superior at
your workplace. I will definitely recommend you to our friends.
I am very pleased with the furniture. The quality is exactly what I was expecting. This was the most satisfactory furniture purchase I have ever made- and it was so easy! Thanks again.
Everything arrived today around 3- 4 o clock. This is the second set of furniture I have ordered from you guys and I am very happy with the purchase. The packaging was very nice, and the quality was, as I expected, excellent. I had one small nick one an ottoman from a tear in the box, but it is minor and I am not really concerned about it. The leather is very nice, I like the firmness of the cushions. I would like a little softer, but the trade-off in my opinion is worth it for longevity of the sofa. Thanks so much, very happy here in Maryland!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Rick K.
Excellent delivery, your employees did a really good job. Thank you.
sofy przyszly do nas wygladaja super- dziekuejmy, Malgosia
This email goes out to everyone whom has helped me at Shangrila; from sending the swatches to my delivery.
My sofa is gorgeous!!!!!! Who knew that furniture could look like perfect art in an average home?! I am very satisfied with the furniture. I did not know it was going to be so huge. I actually ended up separating the pieces, but they still correspond in their new locations admirably.
I just wanted to say thank you for your patience (assisting with paypal and the incorrect number the shipping company had on file) and your great customer service. I would recommend this company to other people whom can appreciate great art in furniture.
Another satisfied customer,
Last year I purchased a sofa from you. And I LOVE IT!!! I am going to be in the market
I received my sofa, love seat & ottoman yesterday and I love them!! You folks did a
This is Charlene. I'd like you both to know that I have
received the sofa set as well as the complimentary side table and pillows with
no problem. (Pillows are pretty)
This time around, I was pleased that the delivery company took care of the assembly of sofa legs.
I would like to express my appreciation of your dedication for customer satisfaction. You have
worked patiently with me to reach a solution that is satisfiable for both of us. I would highly recommend Shangrila Furnishing to my friends - great design at a good price, and great service too !
THANK YOU SO MUCH FOR THE SOFA
IT IS BEAUTIFUL. IT WAS REALLY WORTH THE
WAIT TO RECEIVED IT. WONDERFUL JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!
Received my sofa set model104 safe and sound, keep up the good work.
hello mary, you have a very happy costumer in me. love all my
stuff, all my friends 're impressed you work for a great company and
all of you guys .re so helpful and i'would like to thank you for all
your help....h..ave a great weekend and thank you again...
We are extremely satisfied with everything from service and the furniture themselves, super nice products indeed!
"I ordered the custom built sectional sofa in white leather with a black wood base. First of all I would like to thank you and the factory for making my sofa. It is exactly what I wanted."
"Happy new Year Lanny,
I received my sofa, love seat & ottoman yesterday and I love them!! You folks did a great job. It was well worth the wait. THANKS.
Now, my sister in Massachusetts wants to have new leather sofa"
We are looking forward to seeing the samples. We have already ordered and rec'd one couch set from you all and it looks great. We are so pleased that we are getting ready to order 2 more sets! Thank you so much!
We received our sectional sofa last
week and are very
happy with the final product.
We're ready to order a couple more sofas.
Angie & George D.
I have finally received my furniture as of yesterday. The sectional looks very nice and I am quite pleased with it. When my friends come over to see it, hopefully, they will like it as well, and place orders for their sofas with Shangrila in the near future.
table(ST06) and am quite satisfied! Thank you for the quick
responses to my emails and fast delivery.
got the sofa and it is beautiful
I was a little worried about ordering over the internet without seeing the
sofa but am now very happy and saved a great deal of money.
feel free to share this with hesitant customers.
I am very happy with your products and
have told a lot
of people about your site. I have a friend that is also going to
order from you as well.
Yes, the furniture looks perfect--just
what I was looking for. I am very happy
with the photos.
HI Carol, Jan and everyone,
Thank you so much for the pictures.? The
sofa is absolutely beautiful from
what we can see in the pictures and we cannot wait to see it in person!
Please ship it as soon as possible to us--we love it!? And I think the
orange pillows will be perfect--whoever chose the color was right on the
money, because the wall behind the sofa is orange!
Thanks again so much for everything.?
Working with you guys has proven to be
a wonderful experience and we appreciate the constant open communication.
Once we have received the sofa set and
can see the quality for ourselves, we
will decide whether to order another set from you guys.? If the quality is
as good as the service has been, we will order another set right away and we
will also tell all our friends about your company and bring you a lot of new
Thanks again, you have all been great!
Please ship the sofa set as soon as possible!? We can't wait to see it!
finally we have the sofa and we love it
Jan made a special effort for us and delivered it himself.
The pieces are BEAUTIFUL!
We are thrilled...please move forward with having them shipped!
Thank you so very much!
I think the sofa looks wonderful, thank you for taking the pictures and emailing them to me. I see no problems, please continue with the shipping. Have a wonderful day, and thanks again.
Thanks so much for taking care of our problem. We absolutely love our sofa set, now that is fixed. Can't say enough about the great quality of the leather and the excellent craftsmanship of the sofa set. Will definitely referral all of our friends or family members to Shangrila.
To anyone who is currently waiting for their furniture from Shangila, just be patience, good things happens to those who wait.
Dear Tom and everyone involved in my sofa (SL190) :
The sectional designed like B&B's Charles arrived and is a spectacular success. The styling, seams and cushion firmness is perfect. (there is one improvement you can make on the chaise for future clients-Where the back rest ends and the cushion of the chaise spans the full 38" width there is not enough support and it sags slightly when you sit on it-we are sure we can fix it and we are only telling you so that you can improve this spectacular sofa) The sofa, all in all, has the look of the B&B that > we couldn't afford ($14,000) and is elegant in its own right-It does not look like a cheap knock-off at all and that is because so much attention was paid to the details-I really appreciate all of your hard work and help. I would definately order from you again and can only say I think the workmanship was top notch. Also, the time it took (Minus the design time that was my doing) was less than many custom or high end furniture stores, which varies from 12 to 16 weeks-After I paid the sofa was delivered in 9 weeks, three weeks earlier than promised and delivery was white glove service. MY Mies day bed is also a great success. Here again I have a suggestion to make that I believe would improve the quality of the product. The fastening system for the pillow and the mattress is 1/2" of velcro that I assume should attach to other velco(which we could not locate) or the bottom of the mattress (Which does not work very well. In the case of the pillow the straps can not be folded up to the mattress bottom as they are too short. Perhaps we are missing something? Let us know. I don't want to make too much of the above flaw as it is easily rectified by me and does not lessen my joy in the piece at all. I only make the suggestion because i can see that you are striving to be and are for the most part a top quality design furniture maker. I can see from my products that you want everything perfect and so I offer these suggestions. I could not be happier with my pieces. Again congratulations on an incredible custom design and all the best
Hi there.. I have received the sofa and it is great! Thank you. I have left you positive feedback on eBay and I hope you'll do the same for me. Thanks for the great experience. I will buy furniture from you again. -Chris
Hi there. I have purchased your Le Corbusier sofa set and am SO happy with it.
I just wanted to let you know that we have received our order and everything
looks great. The color is perfect and the quality is great. Somewhere on the
long journey of the couches the legs of the SL188 got broken off. If you can
send me some new ones it would be great. There is 8 in total around half of
them are broken. I would like to replace them with something other than the
plastic legs that were on the couch. Something a little stronger. If you
have a nice set of black caster for the small piece and metal legs for the
chair that would be awesome. Then we would be able to roll around the
smaller part of the chair. Let me know. Thanks to everyone at Shangrila
Jan, I just received your product today and am very happy with the result. It is more than I hoped for
I received my furniture today. Everything looks good.
My covers arrived today - and they look fantastic!! Very well made. Thank
I just have to tell you that I am absolutely in love with my sofa! I will even say that it was worth the wait! If there's anything I can do to get the word out about your products, please let me know ... I have a very large circle of people in my community that love quality furnishings.
i did receive the pictures. the sofa set looks wonderful. can't wait now!!
thanks so much. you all have done a wonderful job. i just loved the color of the sofa. it is so neat.
Wow! Looks Fantastic!!! I bet this is going to become your company's best seller! Everything looks great. Please ship right away. I'll send my next payment as soon as Tom sends me the link.
Thanks much, Duane
ABSOLUTELY GORGEOUS! Better than we envisioned! Thank you very much, Shakir.
I received the sofa set Minotti and love it. It is exactly what I want and as in the picture... Thank you.
received sectional early saturaday morning. very very happy. for the money its the nicest sectional one can buy. my wife and i love it. we would like to leave a positive feedback on e-bay but the transaction was so long ago that im unable to. anyway A+ on the transaction of receiving the sectional and A+ on the quality. hope to do bussiness with you again.
miguel and diane
Hello Kacy and Jan, I recieved my leather today. You guys are very honest and nice. I have told two people about you and they are planning to purchase furniture. Thank you very much. Have a nice day.
Was wonderful dealing with you, Jan, and
Alex. I really appreciated how quickly
you guys responded. Just wanted to let you know - although we had huge delays
in receiving product - your service not only encouraged me to pay promptly, but
also to recommend your company to many of our friends. Keep up the great work!
The sofa sectional arrived yesterday and I wanted to let you and everyone at ShangriLa China know how pleased my husband and I are with this absolutely gorgeous set. You guys are wonderful to have a business that sells beautiful, quality furniture at a price that is affordable! Please feel free to use me as a reference to future customers. Have them e-mail me at callalily@(remove)rocketmail.com
Wow! Wow! Wow!!!
It looks great!!! I love it! It is exactly the same as I have imaged.
YOU SEE HOW BEAUTIFULL AND PERFECT THIS SOFA LOOKS, THIS IS HOW EVERY SET SHOULD LOOK. I CAN SEE EVERY DETAIL AND ALL THE SEAMS ARE STRAIGHT, IT'S JUST PERFECT PICTURE. GREAT JOB!!!
YOU DO CATCH UP VERY QUICKLY . AGAIN GREAT JOB!! I'M IMPRESS
Hello all at Shangrila! I just received my furniture yesterday. I just want to thank you all for all the patience and work you did for me to get my order accomplished and much to my satisfaction! We did it together! The white is just right, the lavender insets are quite attractive and unique just like the picture. It fits perfectly thanks to you working on my special measurements to custom size the loveseat. It arrived on time and I really appreciate the care you took in packaging it so carefully. It had plastic cover, cardboard, foam, and another outer wrap. I was quite impressed. Again, much thanks for your work together as a team to get my order just right and just the way you assured me all along. Thanks, Ian, for running a top-knotch organization. After my friends and family see my furniture they will be dying to know where I got such unique pieces. I will recommend you to everyone. I'm hoping for you much success in your future endeavors as you continue to please your customers. I hope they are many!
Dear Carol, Thank you for the pictures. The furniture picture looks great. Now that you are getting ready to pack the furniture . I look forward to receiving the furniture soon. Sincerely,
I just wanted to let you know that the couches arrived already and we are very happy with them. The delivery men were great, very careful with things and very professional. It has been a very good experience for us and I will tell my friends and family about it. Thank you again for all of your help.
Hi Carol, Thanks for the photo! They look great. I can't believe you guys did it so fast. Great job on the photo work too. Can you tell me when I will be expecting this set for delivery? Regards,
Thank you for your help in getting sofas. They arrived on Friday and as I expected they were in good shape and our colors were perfect. Again thank you for your help in getting them to us.
HI JAN, JUST WANTED TO THANK YOU FOR WORKING WITH ME ON THE SOFA MODEL #SL 166, WITH THE 3 BROWN LEATHER COLORS. I SPOKE WITH YOU ON THE PHONE ABOUT 2 MONTHS AGO AND YOU TOLD ME IF I COULD WAIT TIL FEB. YOUR DESIGNERS WERE GOING TO DUPLICATE THIS MODEL- I WAS GLAD TO WAIT, AND NOW THAT I HAVE RECENTLY SEEN THE FINISHED PRODUCT, I AM SOOOOOOOOOO HAPPY YOU HELPED ME. I HAD ORIGINALLY WORKED WITH TOM WHO SAID IT COULD NOT BE DONE BY THE OTHER COMPANY, BUT I AM STUBBORN AND WOULD NOT TAKE NO FOR AN ANSWER AND YOU WERE GREAT TO GIVE ME ANOTHER OPTION. I JUST WANTED TO LET YOU KNOW I GREATLY APPRECIATE THIS, AND I ABSOLUTELY LOVE THIS NEW SOFA SET, AND CAN'T WAIT TO GET IT!!!
Firstly, what a wonderful website. I am interested in purchasing model sl 172 in black hard wearing leather. Shipment will be to England. Having seen this web site I have today cancelled an order with a Large leather shop in the U.K who were selling an almost identical model for wait for it.......?500.00 !!!!! That is not a typing error, it really is seven thousand five hundred pounds and a 16 week wait for delivery. Out of principle I absolutely refuse to purchase from them now or in the future.
I just wanted to say how awesome your furniture is!! WOW!!
I received my sofa set this last Monday. It looks awesome. Thank You!
The set looks awesome.
I received my furniture yesterday, it looks great!!! I
Hello Kacy, First of all thank you very much for all your help..I really
appreciate the service I had received from you guys.I really like my custom
and Kacy, Just wanted to send you both a note and express how happy
we have been with your service and quality so far. We first thought that
because you were so far away, we might have trouble communicating, and we
would not know what the quality was like. We have been very pleased.The
photos of the recent SL114 look superb, we are very impressed with your
pass along our thanks to the craftsman who made this sofa, and our previous
ones. They did a fantastic job!!
This set looks great! We are very impressed. I am sure our client will love it. Give our thanks to the craftsman who did the work. Very nice!
Hi! My experience with Shangrilachina.com has been excellent. I purchased the sofa online. All of my questions were responded to promptly and courteously via email. I just received my sofa last week and I love it. It is not only good-looking, but really
well-made and comfortable too.
We have had our sectional for about 3 days now. We never imagined in our wildest dreams how amazing this sectional is. Thank you for having such NICE, AFFORDABLE, QUALITY, furniture. I will definitely purchase more...with this sectional we will not need very much more. I have sent your link to many friends and family who desire the same. Thank you again. Kenny